MALAYSIA PASSPORT RENEWAL

RENEW MALAYSIA PASSPORT IN SINGAPORE

• IVC Services assists in providing Malaysia Passport Renewal Service as per the requirement of the High Commission of Malaysia, Singapore. A passport renewal for Malaysian Citizens can be done with a mandatory upload of photographs and payment online. Once the service is completed, applicant need to visit Malaysia High Commission only for the collection of the renewed Malaysian passport.
• We at IVC Services provide assistance in Malaysia passport renewal online

DOCUMENTS REQUIRED FOR MALAYSIA PASSPORT RENEWAL

• Original Malaysia Passport with validity of passport less than 12 months
• Original Malaysia IC Copy
• One photograph of applicant in White Background
• Singapore NRIC or Singapore Work Permit / Work Pass
• Original Birth Certificate in case of applicant less than 18 years old

FEE AND CHARGES FOR MALAYSIA PASSPORT RENEWAL

• Applicant aged between 13-59 old - RM 200 (Renewal Charges)
• Applicant aged above 60 - RM 100 (Renewal Charges)
• IVC Services charges a service fee for assisting in the renewal of passport application.

TYPES OF ERRORS WHICH OCCUR IN ONLINE SUBMISSION OF MALAYSIA PASSPORT RENEWAL

• When applicant try to renew the passport online, if they get any of the below three errors, then application cannot be renewed online. The only option is to contact Malaysia High Commission in Singapore.
• MAKLUMAT YANG DIMASUKKAN TIDAK TEPAT/BERCANGGAH DALAM SISTEM. PERMOHONAN TIDAK DAPAT DITERUSKAN, UNTUK PENGESAHAN LEBIH LANJUT SILA RUJUK PEJABAT IMIGRESEN. - PERMOHONAN TIDAK DAPAT DITERUSKAN, SILA RUJUK PEJABAT IMIGRESEN
• TERDAPAT MASALAH TEKNIKAL. SILA RUJUK PEJABAT IMIGRESEN OR THERE IS TECHNICAL ERROR. PLEASE REFER TO IMMIGRATION

PHOTO REQUIREMENTS FOR MALAYSIA PASSPORT RENEWAL

• IVC Services can assist in all photo related errors which applicant face while applying for Malaysia Passport renewal online. Few of the points to be noted are
• Background of the photo should be in white
• Applicant should wear a dark colour dress with shoulders and chest covered.
• Applicant can send their necessary documents and photo to process their application to IVC Services to have a hassle-free submission of application for Malaysia Passport Renewal

Can we renew lost or damaged Malaysia passports online in Singapore?

• If an applicant has lost or damaged their Malaysian Passport in Singapore- they cannot renew their passport online. They will need to contact Malaysian High Commission in Singapore for more information on how to renew Malaysian passport in Singapore.
  
  Applicant can write to singapore@imi.gov.my

I uploaded a wrong photo when I submitted my application to renew Malaysian passport in Singapore. Can I resubmit a new application with a new photograph for Malaysia Passport Renewal?

• If an applicant has submitted an application once in Malaysia passport renewal website it cannot be edited or resubmitted again. Once the application is submitted online there is no provision to make any amendments.
  
  In such scenario applicant can send email to singapore@imi.gov.my

How early can I renew Malaysia passport in Singapore ?

• Applicants can renew Malaysia passport online in Singapore provided if the validity of the passport or the expiry date of the passport is still 12 months or less. The High Commission of Malaysia in Singapore has not given provision to renew the passport which is more than one-year validity using their renewal portal online.
  
  If applicant still wants to renew Malaysia passport online with more than one-year validity, they can write to singapore@imi.gov.my

To apply for Malaysia passport renewal in Singapore, can the passport fee be made by Credit Card or Singapore Bank Account?

• The website for renew Malaysia passport online accepts only one mode of payment which is through Internet Banking of a Malaysian bank account. FPX mode is used to make payment. Credit cards of Singapore or Malaysia / Singapore Bank Accounts cannot be used to make payment

What is the validity of the newly renewed Malaysian passport in Singapore?

• The High Commission of Malaysia in Singapore generally issues Malaysian passports with a validity of 5 years (Five Years) from the date of issue.

I tried to renew Malaysian passport online in Singapore. I am getting the error “MAKLUMAT YANG DIMASUKKAN TIDAK TEPAT/BERCANGGAH DALAM SISTEM. PERMOHONAN TIDAK DAPAT DITERUSKAN, UNTUK PENGESAHAN LEBIH LANJUT SILA RUJUK PEJABAT IMIGRESEN”. Can I still renew my Malaysian passport online in Singpaore?

• The above-mentioned error is an Immigration Error which cannot be applied online. For some reason the submission for renew Malaysian passport online is restricted online. This can be assisted only by the High Commission of Malaysia in Singapore or the Immigration of Malaysia.
  
  Applicants can either send email to singapore@imi.gov.my
  
  OR
  
  An information form is provided at the Guard Post @High Commission of Malaysia Building, 301 Jervois Road, Singapore 2490777.
  Applicant need to fill in the below information in the form:
  
  - Name of the applicant
  - Identity Card Number - Malaysia OR Birth Certificate - Malaysia / Borang W or H or I (For children below 12 years old)
  - Email address of applicant or parents
  - Contact number – Singapore

If I have lost my Malaysia IC can I renew Malaysian passport in Singapore ?

• The High Commission of Malaysia in Singapore verifies all originals on the date of appointment which includes original Malaysian passport, original Malaysian IC and Singapore NRIC or work pass.
  
  In case if the applicant has lost their Malaysian IC, then applicant need to request the High Commission of Malaysia in Singapore. Once the High Commission gives approval then can submit the application online for renewal with the copy of Police FIR as IC Lost.
  
  The High Commission of Malaysia in Singapore can be contacted by email singapore@imi.gov.my

If I have applied to renew Malaysian passport in Singapore, can the renewed passport be collected in Malaysia ?

• If an applicant has applied for Malaysian passport renewal online in Singapore then the collection of a new Malaysian passport needs to be done at the High Commission of Malaysia, in Singapore @ 301 Jervois Road, Singapore 2490777.
  
  In case of any emergency, when an application is submitted for Malaysian passport renewal in Singapore and the applicant requires collection in Malaysia then the applicant needs to contact the Immigration department of Malaysia wherever they require the collection from.

What are the contact details of the High Commission of Malaysia in Singapore

• Below is the information about the High Commission of Malaysia in Singapore pertaining to the Malaysian passport renewal.
  
  Address: - 301 Jervois Road, Singapore 249077
  
  Contact Email: singapore@imi.gov.my
  Contact Number: + 65 - 6887 6256 / 6887 6258 / 6887 6295 / 6887 6284 / 6887 6243
  
  Nearest MRT: Tiong Bahru MRT or Redhill MRT
  Nearest Bus Station: Valley Point Building

Can I renew Malaysian passport in Singapore if the passport is valid for more than one year ?

• Malaysia High Commission in Singapore does not allow to renew Malaysia passports in Singapore online which is valid more than one year.
  
  Hence in this regard, applicants can either wait for the renewal time or can personally contact the High Commission of Malaysia in Singapore per contact details provided in this page

Can renewing a Malaysian passport in Singapore be done for minors online ?

• Applicants need to note that Malaysian passport renewal for minor children in Singapore who are below 18 years cannot submit an online submission. Malaysian passport renewal for a minor child can be done directly at the High commission of Malaysia in Singapore.
  
  Applicants can either send email to singapore@imi.gov.my
  
  OR
  
  An information form is provided at the Guard Post @High Commission of Malaysia Building, 301 Jervois Road, Singapore 2490777.
  Applicant need to fill in the below information in the form:
  
  - Name of the applicant
  - Identity Card Number - Malaysia OR Birth Certificate - Malaysia / Borang W or H or I (For children below 12 years old)
  - Email address of applicant or parents
  - Contact number – Singapore

What documents do I require to renew Malaysian passport in Singapore ?

• Applicants require
  
  - Original Malaysian passport,
  - Original Malaysia IC,
  - Original Singapore NRIC or work pass
  - Soft copy (digital copy) of photograph in white background
  
  If they intend to apply for Malaysian passport renewal in Singapore.

What is the dress code for a photograph to apply for renewal of Malaysian passport in Singapore ?

• Applicants should have a preference of formal dress code when taking pictures for Malaysian passport renewal online in Singapore.
  
  Below are the few things which need to be taken care of for a photograph.
  
  - Dark coloured shirt (preferably black or dark blue) with closed neck or collared neck.
  - Hair must be neatly combed making a clear view of eyebrows, forehead and ears
  - Applicant should not wear glasses or spectacles
  - Applicant mouth should be closed and teeth should not visible
  - Lighting should be even and no selfies are allowed

Should applicants be physically present to collect the renewed Malaysian passport in Singapore ?

• Physical presence of the applicant is mandatory to collect the renewed Malaysian passport in Singapore.
  
  The High Commission of Malaysia verifies all originals on the day of appointment and registers bio-metric of the applicant on the day of visit. Hence applicants need to visit in person for the collection of the renewed Malaysian passport in Singapore.

Can I renew Malaysian passport in Singapore with my new company IPA Letter (In-principle approval letter) ?

• Applicant can renew their Malaysian passport online in Singapore if they have a valid In-Principle Approval or an extended work permit or temporary work permit which is issued from Ministry of Manpower in Singapore

Can I renew Malaysian passport in Singapore if I am on a social visit pass ?

• The High Commission of Malaysia in Singapore currently permits only residents of Singapore who hold a valid permanent resident status or a valid work pass status in Singapore to renew their Malaysian passport in Singapore.
  
  If the applicant is a non-resident in Singapore and wishes to renew Malaysian passport in Singapore then the applicant needs to request the High commission of Malaysia in Singapore for the same.
  
  Applicant can send email to singapore@imi.gov.my

How do I know if my Ringgit payment made towards my Malaysia passport online application for renewal in Singapore is successful ?

• Once an applicant successfully submits the application for Malaysia passport online in Singapore then the payment has to be made using Malaysia Internet Banking.
  Once payment is made, applicant receives an automated email from their respective Malaysian bank about the successful deduction of payment from the bank account.
  Also, only after the payment has been made successfully, an applicant will be able to download the official receipt or RESIT RASMI from the official website

My Malaysian passport renewal application in Singapore has already been submitted online. Can I cancel the application and make a new online application ?

• If an application has been submitted for renewal of Malaysian passport online in Singapore it cannot be cancelled. Also, a fresh application cannot be submitted again for the same applicant.
  Once the application is submitted online there is no provision to get a refund for the application.
  
  In such scenario applicant can send email to singapore@imi.gov.my

How can I collect my renewed Malaysian passport in Singapore after submitting an online application ?

• Once an application has been submitted online, the High Commission of Malaysia in Singapore will verify and process the renewal application of the Malaysian passport. Generally, they send a collection date by email to the applicant directly which has a time and date for the appointment.
  
  On the day of appointment, the applicant has to visit directly with all originals for verification and collect the passport at the High Commission of Malaysia in Singapore.

I tried to renew Malaysian passport online in Singapore. I am getting the error “PERMOHONAN TIDAK DAPAT DITERUSKAN, SILA RUJUK PEJABAT IMIGRESEN”. Can I still renew my Malaysia passport online in Singapore ?

• The above-mentioned Immigration Error cannot be applied online. For some reason the submission of online applications for the Malaysia passport is restricted online. This can be assisted only by the High Commission of Malaysia in Singapore or the Immigration of Malaysia.
  
  Applicants can either send email to singapore@imi.gov.my
  
  OR
  
  An information form is provided at the Guard Post @High Commission of Malaysia Building, 301 Jervois Road, Singapore 2490777.
  Applicant need to fill in the below information in the form:
  
  - Name of the applicant
  - Identity Card Number - Malaysia OR Birth Certificate - Malaysia / Borang W or H or I (For children below 12 years old)
  - Email address of applicant or parents
  - Contact number – Singapore

How long does it take to renew an online Malaysian passport in Singapore ?

• The High Commission of Malaysia in Singapore currently takes about minimum 6 weeks to respond to the emails sent to them.
  Please be noted it is to be kept in mind, due to the very high volume of renewal applications in Singapore there is change in time frame for passport process time to time.
  
  Hence applicants can apply for renewal of Malaysian passport online in Singapore, as soon as it is one year due for renewal.

Whom should I contact if I am facing problems related to myonline passport problems ?

• If applicants are facing problems pertaining to myonline they can contact Malaysia Immigration Department PUTRAJAYA - +60 388801452
  
  Alternatively, applicants can send email to passportonline_support@imi.gov.my

What should I do if I miss my appointment date to collect my renewed Malaysia passport given by the High Commission of Malaysia in Singapore ?

• Applicants should keep in mind that appointment dates are sent by the High Commission of Malaysia in Singapore. The email will be received from the email address singapore@imi.gov.my
  
  It is advised that applicants should keep checking their emails in both Primary and junk or spam folders.
  
  If still the applicant misses the appointment date given by the High Commission of Malaysia in Singapore to you, the applicant can collect their renewed Malaysian passport from Monday – Friday the following week, provided the time has to follow exactly as per the timing given to you on your email.
  
  Place of Collection will be at the High Commission of Malaysia @ 301 Jervois Road, Singapore 249077

How much is the passport renewal fee for renewing a Malaysia passport online in Singapore ?

• Passport Fees payable for the renewal of Malaysia passport in Singapore online depends on the age. Applicants who are aged between 13-59 years old, the fee payable towards the Malaysia passport renewal is RM 200. For applicants who are aged 60 and above, the fee payable towards the Malaysia passport renewal is RM 100.

What is Drop Box Appointment introduced by the High Commission of Malaysia in Singapore for the service of Malaysian passport in Singapore ?

• Applicants can use the Drop Box Appointment service under the below two scenarios
  - If an applicant did not receive an appointment date from the High Commission of Malaysia after 4 to 5 week of processing time and if applicants are not able to secure the appointment date with the e-Appointment.
  - You are unable to renew your passport on My Online Passport and unable to secure e-Appointment, please fill in a form provided at Guard Post.
  
  Below are the required particulars for filling in the form:
  i) Name of the applicant
  ii) Malaysia IC Number OR Malaysia Birth Certificate / Borang W or H or I
  iii) Email address of the applicant OR Parent's
  iv) Contact number in Singapore
  
  Process for Drop Box Appointment for those who have successfully submitted the application for Malaysia passport renewal online in Singapore are as follows
  The High Commission of Malaysia in Singapore has implemented a 24 hours Drop Box in front of Guard Post @HCM Building, 301 Jervois Road, Singapore 2490777.
  Applicants need to drop a copy of your My Online Passport Resit Rasmi (Official Receipt) with your email address and Singapore contact number written on it.
  Appointment date will be given by telephone or email to you after you drop your Resit Rasmi or the applicant detail in our Drop Box Appointment.
  
  Please note applicants can avail this service only after 4 to 5 weeks of your application submission.

ON WHICH SITUATIONS I CANNOT RENEW MY MALAYSIA PASSPORT ONLINE ?

• Applicant cannot renew their passport online in the following situations
• If applicant faces immigration error which is stated under TYPES OF ERRORS WHICH OCCUR IN ONLINE SUBMISSION section
• If the validity of the passport is more than 12 months, the renewal application cannot be submitted online
• Applicants who passport is lost or damaged cannot renew their passport online.